Returns and Exchange Policy
We want you to love your Coco Activewear.
If something isn’t quite right, here’s how our returns work
Eligibility
- Returns and exchanges are accepted within 14 days of receiving your order.
- Items must be unworn, unwashed, and in their original packaging with tags attached.
Non-Returnable Items
- Sale or discounted items
- Items showing signs of wear, damage, or alterations
How to Return or Exchange
- Contact our Customer Care team at [email address] with your order number and reason for return/exchange.
- We’ll provide you with instructions and the return address.
Shipping Costs
- Return shipping is the responsibility of the customer, unless the item is faulty or incorrect.
- For exchanges within Bali, we offer free same-day delivery for the replacement item.
Refunds
- Refunds are processed to your original payment method once we’ve received and checked the item.
- Please allow 5–7 business days for the refund to appear in your account.
Damaged or Incorrect Items
If you receive a faulty or wrong item, please contact us within 48 hours of delivery so we can make it right.